Terms of Service
Version: 4 August 2026 — convenience translation; the German version (AGB) prevails.
1. Scope
These Terms govern all contracts between MANOVIS GmbH, Hauptstrasse 36, 4415 Lausen, Switzerland (UID CHE-114.604.759, "MANOVIS") and its customers (the "Customer") concerning the use of the easo software and the associated Team service. The offering is directed exclusively at companies, public bodies and other organisations (B2B); no contract is concluded with consumers. Conflicting or deviating terms of the Customer do not become part of the contract unless MANOVIS expressly agrees to them in writing.
2. Subject of the contract
easo is desktop software for the quality management of small and medium-sized enterprises. The Customer's documents (its quality management system) reside exclusively in a Git repository controlled by the Customer and on the Customer's devices — at no time on MANOVIS infrastructure.
The offering has two tiers:
a) Free use. Use of the easo desktop software on a single device, locally, is free of charge and unlimited in time. Any synchronisation with a remote repository — including a Customer's own, self-managed remote — is not part of the free tier; it is part of the Team subscription (letter b). No account is required for free use; no paid contract is formed.
b) Team subscription. The paid subscription comprises the Team service: company accounts, inviting team members, the managed provisioning of team access to the document repository, synchronisation with a remote repository and between devices, and offboarding management (revocation of access). One subscription applies per company and includes all of that company's users.
3. Formation of the contract
The contract for the Team subscription is formed when the Customer completes the order in the payment dialog (Stripe Checkout) and MANOVIS confirms the order or activates the Team service. The contracting party is MANOVIS GmbH. The person concluding the contract warrants that they are authorised to represent the Customer and are acting in the course of business.
4. Prices and payment
The price shown in the payment dialog at the time of ordering applies for the chosen billing interval (monthly or yearly). All prices are exclusive of applicable value-added tax, which is itemised in the payment dialog. MANOVIS may offer time-limited or conditional discounts and promotions (for example for newly founded companies); the conditions stated with the respective promotion govern, and there is no entitlement to future or repeated promotions. Payment is processed by Stripe Payments Europe Ltd. or its affiliates ("Stripe"); Stripe's terms additionally apply to the payment transaction. Invoices are provided electronically.
5. Term, renewal and cancellation
The subscription runs for the chosen interval (one month or one year) and renews automatically for the same interval unless cancelled before the end of the current period. Cancellation is possible at any time with effect from the end of the current billing period — in the customer portal (reachable from the application under "Plan & account") or by notice to easo@manovis.com. Fees already paid for the current period are not refunded unless mandatory law provides otherwise.
6. Failed payment and downgrade
If a due payment fails, the Team service initially remains fully usable during the payment processor's retry period; the Customer is notified in the application. If payment ultimately remains outstanding, the company is downgraded to the free tier: team features (invitations, managed access, synchronisation through the Team service) are no longer available, and members without an administrator role receive read-only access. No documents are lost — they remain in the Customer's Git repository and on the Customer's devices and can still be edited locally. The subscription can be resumed at any time.
7. Price changes
MANOVIS may adjust prices with effect for the next billing period. Price changes are announced to the Customer by e-mail at least 30 days before the affected period begins. If the Customer does not agree with the change, the Customer may cancel the subscription with effect from the end of the current period; until then the previous price applies.
8. Availability
MANOVIS strives for high availability of the Team service but does not owe a specific availability quota. Maintenance, further development and disruptions may lead to temporary interruptions. Owing to easo's local architecture, the desktop software — including the Customer's documents — remains usable even when the Team service is unavailable; during such time the team features described in clause 2 b) are not available.
9. Customer obligations
The Customer (a) provides truthful information during registration and ordering and keeps it current; (b) keeps credentials and access tokens confidential and ensures that only authorised persons have access to its company account; (c) uses easo only within applicable law; (d) is itself responsible for the Git repository it chooses (own provider or own infrastructure), including the contractual relationship with that provider and appropriate backups; (e) notifies MANOVIS without delay upon detecting misuse of its account, and promptly revokes access of departing persons (the application supports this).
10. Software, updates and security support
MANOVIS grants the Customer, for the duration of use, a non-exclusive, non-transferable right to use the easo desktop software for its own purposes. The software checks for updates and offers to install them; the Customer is expected to install offered updates promptly. MANOVIS provides security-relevant updates in accordance with its published security commitments for the support period stated there. There is no entitlement to specific future features.
11. Warranty and liability
MANOVIS performs its services with the diligence of a proper provider. easo supports the Customer in building and operating its quality management system; responsibility for the management system, its content and the outcome of audits or certifications remains with the Customer. MANOVIS gives no warranty that audits will be passed or certificates granted.
MANOVIS is liable without limitation for damage caused by intent or gross negligence and for personal injury. In all other respects, liability is excluded to the extent permitted by law; this applies in particular to slight negligence, to indirect and consequential damage such as lost profit, and to loss of data that could have been avoided by reasonable backups (clause 9 d). Where liability cannot be excluded, it is limited, per contract year, to the total fees paid by the Customer in the twelve months preceding the event. Liability for auxiliary persons is excluded.
12. Data protection and data processing
Details of the processing of personal data are described in the privacy policy. For the Team service, MANOVIS processes personal data of the Customer's users on the Customer's behalf. The following additionally applies (processing on behalf within the meaning of Art. 28 GDPR and Art. 9 of the Swiss FADP):
a) Subject, duration, nature and purpose. Operation of the Team service (company accounts, invitations, access management, billing status) for the duration of the contract. The Customer's QMS content is not subject to processing by MANOVIS; it resides exclusively in the Customer's Git repository.
b) Categories. Data subjects: the Customer's users. Data: name, business e-mail address, role, public device keys, session and log data, and the company's billing status. Payment data (e.g. card details) is processed exclusively by Stripe.
c) Obligations of MANOVIS. Processing only to provide the Team service and on the Customer's instructions; confidentiality obligations for the persons involved; appropriate technical and organisational measures (including transport encryption, encryption of stored access tokens, data minimisation); support of the Customer regarding data-subject rights and notification duties; deletion of the processed data after the end of the contract unless statutory retention duties apply.
d) Sub-processors. MANOVIS uses: Infomaniak Network SA (Switzerland; hosting and e-mail delivery) and Stripe (payment processing). MANOVIS gives advance notice of the intended use of additional or replacement sub-processors; the Customer may object for good cause.
e) Evidence. On request, MANOVIS provides the Customer with the information required to demonstrate compliance.
13. Rights in software and content
All rights in the easo software remain with MANOVIS. All rights in the Customer's documents and content remain with the Customer; MANOVIS claims no rights in them.
14. End of contract and data export
Upon the end of the contract (cancellation or downgrade under clause 6), the Customer keeps all documents: they reside in the Customer's Git repository and on the Customer's devices, in open formats, and remain usable with the free tier of easo — or with standard third-party tools. No data export by MANOVIS is required for this. On request, MANOVIS deletes the company account and the associated account data; clause 12 c) remains reserved.
15. Changes to these Terms
MANOVIS may amend these Terms with effect for the future, in particular where the offering evolves or the legal situation changes. Amendments are announced to the Customer by e-mail at least 30 days before they take effect. If the Customer does not object before the effective date, the amended Terms are deemed accepted from the next billing period; the announcement will point this out. If the Customer objects, either party may cancel the subscription with effect from the end of the current period; until then the previous Terms apply.
16. Governing law and jurisdiction
Swiss law applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG) and of conflict-of-law rules. The exclusive place of jurisdiction is the registered seat of MANOVIS GmbH; mandatory places of jurisdiction remain reserved.
17. Final provisions
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected; the invalid provision is replaced by a valid arrangement that comes closest to its economic purpose. These Terms exist in German and English; in case of discrepancies, the German version (AGB) prevails.