Manual · Chapter 6

Audit, CAPA & management review

The recurring duties are where QM systems die in practice. easo guides you through all three — audit programme, corrective actions, management review — and pulls the evidence from your QMS itself.

All screenshots show sample data from Berger Präzisionsteile GmbH — a fictitious company (CNC precision manufacturing, 12 people) used to show every easo feature honestly, open gaps included.

The audit programme: coverage instead of folders

The internal audit programme (ISO 9001, clause 9.2) plans across your process list: every process gets audited within the cycle, and the programme coverage soberly shows how far you've come. At Berger, only machining has been audited so far — 9 %, impossible to miss. That's intentional: the number drives the planning, not a guilty conscience.

The internal audit & actions area: programme coverage 9 % (1 of 11 processes covered) with the process list and plan buttons, below it the completed internal production audit 2026, one open corrective action and the list of open actions. — The audit programme plans across the process list — coverage stays honestly red until audits are scheduled. Interface shown in German.

Planning an audit means: process, date, auditor, title — and easo reminds you of impartiality: whoever audits doesn't audit their own work.

The “plan internal audit” dialog with fields for process (procurement & suppliers), date, auditor and report title, and the ticked checkbox stating that the auditor does not audit their own work (impartiality, ISO 9.2). — Planning an audit: four fields — and impartiality is asked at planning time, not first in the certification audit. Interface shown in German.

Actions: with a person, a date and an origin

Everything that audits, reviews and corrective actions generate as work collects in one list: each action with an owner, a due date and the record it came from. Ticking off happens in the record itself — creating a new signed version, never a silent edit.

The actions list: six open actions, each with an owner, a due date and its origin (from REC-001 or REC-003), above it the completed audit and the open tool-wear corrective action. — Open actions with a person, a date and an origin — nothing disappears into a minutes folder. Interface shown in German.

Corrective actions: the guided CAPA case

A corrective action (ISO 9001, clause 10.2) follows the full path in easo: what happened, immediate correction, root-cause analysis, actions with deadlines — and finally the effectiveness check with a criterion and a due date. At Berger, the “tool wear” case runs from an audit finding: two actions done, two pending, the effectiveness check waiting for six weeks of series production.

The guided CAPA case REC-003 “tool wear corrective action”: sections for what happened, immediate correction and root cause (5 whys), an action list with checkboxes, owners and deadlines, and the still-open effectiveness check with its due date and criterion. — The CAPA flow, guided: from observation to effectiveness check — open steps stay visibly open. Interface shown in German.

Why corrective actions are the heart of a living QMS is explained in Corrective action (CAPA), explained clearly.

Management review: the evidence comes to you

For the management review (ISO 9001, clause 9.3), easo compiles the inputs from your QMS itself: readiness, open gaps, exclusions, overdue reviews, drafts, what was released since the last review. You walk through the items and record your conclusion on each — instead of hunting numbers for days. Completed and signed, the review becomes a controlled record like any other.

The “management review 2026” assistant per ISO 9.3: date and participants with roles, then review items such as the status of actions from the last review and the state of the QMS and its documents — each with facts compiled automatically from the QMS and an input field for the conclusion; on the right, “14 items still open”. — The management review, guided: easo brings the facts from the QMS — you make the judgement. Interface shown in German.